A non-refundable deposit of $150 is required to secure your wedding date. Dates are not held without a deposit. The remaining balance is due no later than 24 hours prior to the event.

We totally understand that life can get in the way of such big events, and we will do our best to work with you if this happens.

Deposits are non-refundable under all circumstances.

Cancellations must be made at least a week (7 days) before the event for remaining balance to be forfeit. Cancellations made less than 7 days before the event are subject to 50% of remaining balance.

Pets must be non-aggressive, manageable, and comfortable in public/event settings. Clients must disclose any history of aggression, anxiety or reactivity, and biting or nipping. We reserve the right to remove a pet from the event or limit participation if behavior poses a risk to themselves or others. No refunds will be issued if services are limited due to undisclosed behavioral concerns.

For the health and safety of all pets, clients, and staff, Bark & Broom Pet Care requires that all pets receiving services be current on their veterinarian-recommended core vaccinations appropriate for their species, age, and lifestyle. Dogs should, at a minimum, be current on rabies, distemper/parvovirus (DHPP), and any vaccinations required by state or local law. Cats should be current on rabies and FVRCP, as recommended by their veterinarian.

Clients agree to provide accurate vaccination information upon request and to notify Bark & Broom Pet Care if their pet's vaccination status changes. We reserve the right to decline, suspend, or discontinue services for any pet that does not meet our vaccination requirements or whose vaccination status cannot be verified.

Exceptions may be considered for pets with a documented medical exemption provided by a licensed veterinarian. Such exceptions are evaluated on a case-by-case basis and may be subject to additional safety requirements or service limitations.

At Bark & Broom Pet Care, we require a meet-and-greet for all new clients before services begin. This visit allows us to get to know you and your pet, review routines, discuss any medical needs or behavioral considerations, and ensure everyone feels comfortable moving forward.

Meet-and-greets typically last about 20–30 minutes and usually take place in your home so we can see where supplies such as leashes, food, medications, and other essentials are kept. This also gives your pet a chance to become familiar with us in their own environment and allows us to assess how they do with someone new.

For our standard pet care services, the initial meet-and-greet is complimentary and is an important first step in providing safe, reliable, and personalized care. Services may not be confirmed until the meet-and-greet has been completed and approved.

For Wedding Pet Attendant Services, a non-refundable $150 reservation deposit is required prior to the meet-and-greet. This deposit secures your wedding date on our calendar and helps cover travel time and expenses, as we proudly serve couples throughout all of New Jersey and may travel beyond our standard service area for wedding consultations and events. The deposit will be applied toward your final service balance.

If additional meet-and-greets are requested after the initial visit, they may be subject to an additional service fee.

Clients are responsible for ensuring their pet is fully prepared for the event. Pets must be up-to-date on vaccinations and in good health. Clients must provide food, treats, any medications, leashes, harnesses, or necessary equipment, and comfort items (optional but recommended).

Clients must designate an emergency contact in case of emergencies or schedule changes. We highly recommend designating someone in the wedding party to be our main point of contact for the big day for communication and coordination.

Clients are responsible for informing venues of their pet’s attendance and ensuring venue approval. We are not responsible for pets being turned away from the wedding site location if animals are not allowed on the property.

Clients must provide clear timelines, locations, and expectations prior to the event.

Safe and reliable access to the home or pet location must be provided (key, lockbox, or detailed entry instructions).

For overnight or extended services, we will bring our own personal supplies unless otherwise agreed upon.

For all drop-in services, all pet items, including food, treats, leashes, harnesses, preferred cleaning products, comfort items, or medications, must be laid out to be ready for use before your departure. Clients should also provide detailed care instructions to ensure consistency and accuracy of care.

During drop-in visits and overnight care services, clients must inform us in advance if any other individuals (family members, friends, maintenance workers, etc.) will be entering the home. For safety, privacy, and liability reasons, no unannounced entry is permitted while services are being provided. Failure to communicate this may result in immediate discontinuation of services.

Extreme weather conditions (heat, cold, storms) may require adjustments to your pet’s participation for their safety.

We reserve the right to modify or shorten services if conditions become unsafe.

The safety of our clients, their pets, and our team is always our highest priority. While we make every reasonable effort to provide scheduled services, Bark & Broom Pet Care cannot guarantee service when circumstances beyond our control make travel or care unsafe or impossible.

This includes, but is not limited to, severe weather, flooding, hurricanes, tornadoes, snowstorms, ice, natural disasters, widespread power outages, road closures, government-declared emergencies, or other unforeseen events ("Acts of God").

If a scheduled service must be delayed, modified, or canceled due to these circumstances, we will notify you as soon as possible and work with you to determine the safest and most appropriate course of action. Bark & Broom Pet Care shall not be held liable for delays, interruptions, or the inability to perform services resulting from circumstances beyond our reasonable control.