A non-refundable deposit of $150 is required to secure your wedding date. Dates are not held without a deposit. The remaining balance is due no later than 24 hours prior to the event.

Cancellation Policy

We totally understand that plans can change.

Deposits are non-refundable under all circumstances.

Cancellations must be made at least a week (7 days) before the event. Cancellations made less than 7 days before the event are subject to 50% of remaining balance.

Behavior Policy

Pets must be non-aggressive, manageable, and comfortable in public/event settings. Clients must disclose any history of aggression, anxiety or reactivity, and biting or nipping. We reserve the right to remove a pet from the event or limit participation if behavior poses a risk to themselves or others. No refunds will be issued if services are limited due to undisclosed behavioral concerns.

Client Responsibility

Clients are responsible for ensuring their pet is fully prepared for the event. Pets must be up-to-date on vaccinations and in good health. Clients must provide food, treats, any medications, leashes, harnesses, or necessary equipment, and comfort items (optional but recommended).

Clients must designate an emergency contact in case of emergencies or schedule changes. We highly recommend designating someone in the wedding party to be our main point of contact for the big day for communication and coordination.

Clients are responsible for informing venues of their pet’s attendance and ensuring venue approval. We are not responsible for pets being turned away from the wedding site location if animals are not allowed on the property.

Clients must provide clear timelines, locations, and expectations prior to the event.

Safe and reliable access to the home or pet location must be provided (key, lockbox, or detailed entry instructions).

For overnight or extended services, we will bring our own personal supplies unless otherwise agreed upon.

Meet-and-Greet Policy

At Bark & Broom Pet Care, we require a meet-and-greet for all new clients before services begin. This visit allows us to get to know you and your pet, review routines, discuss any medical needs or behavioral considerations, and ensure everyone feels comfortable moving forward.

Meet-and-greets typically last about 20–30 minutes and usually take place in your home so we can see where supplies such as leashes, food, medications, and other essentials are kept. This also gives your pet a chance to become familiar with us in their own environment and allows us to assess how they do with someone new.

For our standard pet care services, the initial meet-and-greet is complimentary and is an important first step in providing safe, reliable, and personalized care. Services may not be confirmed until the meet-and-greet has been completed and approved.

For Wedding Pet Attendant Services, a non-refundable $150 reservation deposit is required prior to the meet-and-greet. This deposit secures your wedding date on our calendar and helps cover travel time and expenses, as we proudly serve couples throughout all of New Jersey and may travel beyond our standard service area for wedding consultations and events. The deposit will be applied toward your final service balance.

If additional meet-and-greets are requested after the initial visit, they may be subject to an additional service fee.

Weather & Safety Policy