To reserve overnight services with Bark & Broom Pet Care, a 50% non-refundable deposit is required at the time of booking. These bookings reserve dedicated time in our schedule and often prevent us from accepting other requests.

Your reservation is not considered officially booked until the deposit has been received and the booking has been approved. The remaining balance is due 24 hours before the service.

While deposits are generally non-refundable, we understand that emergencies can happen and may review special circumstances on a case-by-case basis.

We understand that plans can change, and we do our best to remain flexible while also maintaining a reliable schedule for all of our clients.

We kindly ask clients to please notify us with at least 72 hours’ notice for cancellations for both overnights and drop-ins if possible. These services require schedule blocks that are often reserved well in advance.

Overnight Clients: Deposits are non-refundable, even if the service is cancelled.

Drop-In Clients: If a cancellation occurs outside of the required notice period, any future drop-ins will require a non-refundable deposit.

We always strive to be understanding when unexpected situations arise and will work with clients whenever possible.

The safety and well-being of both your pet and our team is our top priority. We reserve the right to decline overnight or drop-in service requests if a pet displays aggressive behavior and/or is extremely difficult to handle on the leash during a meet-and-greet. 

This policy ensures that all pets receive safe, stress-free care and that our team can provide attentive, professional service without risk of injury. If a dog is deemed unsafe for walks and general care, we will discuss alternative options, such as one-on-one training recommendations.

Please understand that this policy is in place because we are not professional trainers and are not equipped to manage severe behavioral issues safely. This ensures that all pets receive stress-free, attentive care and that our team can provide services without risk of injury.

For the health and safety of all pets, clients, and staff, Bark & Broom Pet Care requires that all pets receiving services be current on their veterinarian-recommended core vaccinations appropriate for their species, age, and lifestyle. Dogs should, at a minimum, be current on rabies, distemper/parvovirus (DHPP), and any vaccinations required by state or local law. Cats should be current on rabies and FVRCP, as recommended by their veterinarian.

Clients agree to provide accurate vaccination information upon request and to notify Bark & Broom Pet Care if their pet's vaccination status changes. We reserve the right to decline, suspend, or discontinue services for any pet that does not meet our vaccination requirements or whose vaccination status cannot be verified.

Exceptions may be considered for pets with a documented medical exemption provided by a licensed veterinarian. Such exceptions are evaluated on a case-by-case basis and may be subject to additional safety requirements or service limitations.

At Bark & Broom Pet Care, we require a meet-and-greet for all new clients before services begin. This visit allows us to get to know you and your pet, review your pet’s routine, discuss any medical needs or behavioral considerations, and ensure that everyone feels comfortable moving forward.

Meet-and-greets typically last about 20–30 minutes and take place in your home so we can see where supplies such as leashes, food, medications, and other essentials are kept. This also gives your pet a chance to become familiar with us in their own environment and also gives us a chance to assess how your pup does on walks with someone other than their parent.

Meet-and-greets are complimentary to NJ residents. For NYC residents, a $50 meet-and-greet travel fee applies to help cover travel time and transportation costs. 

Meet-and-greets are an important step in providing safe and reliable care. For this reason, we ask that clients are prepared to discuss their pet’s routine and expectations for the requested services. Services may not be confirmed until the meet-and-greet has been completed and approved.

If additional meet-and-greets are requested after the initial visit, they may be subject to a small service fee.

Clients are responsible for providing safe and reliable access to the home (key, lockbox, or entry instructions).

For overnight services, we are responsible for bringing our own supplies, items, and food into your home so there is no additional cost to you as a homeowner. However, clients are responsible for providing a place to sleep, such as a guestroom or an area in the house with sleeping arrangements.

For all drop-in services, all pet items, including food, treats, leashes, harnesses, preferred cleaning products, comfort items, or medications, must be laid out to be ready for use before your departure. Clients should also provide detailed care instructions to ensure consistency and accuracy of care.

During drop-in visits and overnight care services, clients must inform us in advance if any other individuals (family members, friends, maintenance workers, etc.) will be entering the home. For safety, privacy, and liability reasons, no unannounced entry is permitted while services are being provided. Failure to communicate this may result in immediate discontinuation of services.

The safety of our clients, their pets, and our team is always our highest priority. While we make every reasonable effort to provide scheduled services, Bark & Broom Pet Care cannot guarantee service when circumstances beyond our control make travel or care unsafe or impossible.

This includes, but is not limited to, severe weather, flooding, hurricanes, tornadoes, snowstorms, ice, natural disasters, widespread power outages, road closures, government-declared emergencies, or other unforeseen events ("Acts of God").

If a scheduled service must be delayed, modified, or canceled due to these circumstances, we will notify you as soon as possible and work with you to determine the safest and most appropriate course of action. Bark & Broom Pet Care shall not be held liable for delays, interruptions, or the inability to perform services resulting from circumstances beyond our reasonable control.