To help maintain a reliable and efficient schedule for all of our clients, we kindly ask that any cancellations or reschedule requests be made at least 24 hours in advance of your scheduled service.

If a cancellation is made with less than 24 hours’ notice, the next scheduled visit will require payment upfront before the service is rendered. This ensures that we can continue to dedicate time and attention to every pet on our schedule.

If we arrive for a scheduled service and are unable to access your home or your pet, the visit will still be charged as scheduled.

The safety and well-being of both your pet and our team is our top priority. We reserve the right to decline or discontinue service if a dog displays aggressive behavior or is extremely difficult to handle on a lead. 

This policy ensures that all pets receive safe, stress-free care and that our team can provide attentive, professional service without risk of injury. If a dog is deemed unsafe for in-home pet care, we will discuss alternative options, such as one-on-one training recommendations, when appropriate.

Please understand that this policy is in place because we are not professional trainers and are not equipped to manage severe behavioral issues safely. This ensures that all pets receive stress-free, attentive care and that our team can provide services without risk of injury.

At Bark & Broom Pet Care, we require a complimentary meet-and-greet for all new clients before services begin. This visit allows us to get to know you and your pet, review your pet’s routine, discuss any medical needs or behavioral considerations, and ensure that everyone feels comfortable moving forward.

Meet-and-greets typically last about 20–30 minutes and take place in your home so we can see where supplies such as leashes, food, medications, and other essentials are kept. This also gives your pet a chance to become familiar with us in their own environment and also gives us a chance to assess how your pup does on walks with someone other than their parent.

While meet-and-greets are complimentary, they are an important step in providing safe and reliable care. For this reason, we ask that clients are prepared to discuss their pet’s routine and expectations for the requested services. Services may not be confirmed until the meet-and-greet has been completed and approved.

If additional meet-and-greets are requested after the initial visit, they may be subject to a small service fee.

For the health and safety of all pets, clients, and staff, Bark & Broom Pet Care requires that all pets receiving services be current on their veterinarian-recommended core vaccinations appropriate for their species, age, and lifestyle. Dogs should, at a minimum, be current on rabies, distemper/parvovirus (DHPP), and any vaccinations required by state or local law. Cats should be current on rabies and FVRCP, as recommended by their veterinarian.

Clients agree to provide accurate vaccination information upon request and to notify Bark & Broom Pet Care if their pet's vaccination status changes. We reserve the right to decline, suspend, or discontinue services for any pet that does not meet our vaccination requirements or whose vaccination status cannot be verified.

Exceptions may be considered for pets with a documented medical exemption provided by a licensed veterinarian. Such exceptions are evaluated on a case-by-case basis and may be subject to additional safety requirements or service limitations.

Clients are responsible for providing safe and reliable access to the home (key, lockbox, or entry instructions). We are not responsible for malfunctions to any lock or electronic alarm system.

Clients are responsible for ensuring that their pets are safe to handle and that all known behavioral concerns, medical conditions, or bite history have been disclosed prior to the start of services.

All pet items, including leashes, harnesses, or other equipment, must be laid out to be ready for use.

The client accepts financial responsibility for any injury, damage, loss, or expense caused by their pet to Bark & Broom Pet Care, its staff, third parties, or property during the course of services. This includes, but is not limited to, damage to personal property, veterinary expenses resulting from the client's pet, and medical expenses arising from injuries caused by the client's pet.

The client agrees to maintain a safe environment by securing hazardous conditions, informing Bark & Broom Pet Care of any circumstances that may affect the safety or well-being of the pet or caregiver.

Clients must inform us in advance if any other individuals (family members, friends, maintenance workers, etc.) will be entering the home. For safety, privacy, and liability reasons, no unannounced entry is permitted while services are being provided. Failure to communicate this may result in immediate discontinuation of services.

The safety of our clients, their pets, and our team is always our highest priority. While we make every reasonable effort to provide scheduled services, Bark & Broom Pet Care cannot guarantee service when circumstances beyond our control make travel or care unsafe or impossible.

This includes, but is not limited to, severe weather, flooding, hurricanes, tornadoes, snowstorms, ice, natural disasters, widespread power outages, road closures, government-declared emergencies, or other unforeseen events ("Acts of God").

If a scheduled service must be delayed, modified, or canceled due to these circumstances, we will notify you as soon as possible and work with you to determine the safest and most appropriate course of action. Bark & Broom Pet Care shall not be held liable for delays, interruptions, or the inability to perform services resulting from circumstances beyond our reasonable control.